Operational Excellence

In an effort to increase the overall efficiencies at MSM, we have implemented a Change Management process by strategizing our operational approach to excellence in all areas of the organization. As such, MSM has launched Operational Excellence initiatives by identifying key stakeholders across the Institution to participate in projects to review people, processes, and technology. The goal of each project team is to eliminate the non-value added steps, add technology enhancements, and increase the overall efficiencies of a function.

Visit our SharePoint site to view the projects, meeting minutes, implementation timelines, process flows, etc.

We Value Your Input

If you have any suggestions and/or ideas to streamline a current process, suggest a new way of doing business, etc., we want to hear from you!





If you have any additional comments and/or concerns please contact:

Stephanie B. Turpin
Project Director
Office of Finance and Operations